Tripadvisor has the answer.
Fruition recently completed phase one of refurbishing the Thatched Tavern pub and restaurant in Maidencombe, Devon.
After a delayed opening due to Coronavirus, the new owners have been busy trading for one month. The local community was extremely excited for the anticipated opening and online booking has proved essential with sittings booked out since the launch.
Customers are keen to visit again and have been highly recommending the pub for its atmosphere and its food offer.
At Fruition we have built a reputation on creating impressive customer experiences. We ensure our finished designs are a tailor made fit between our client’s vision, the target audience and the industry niche market.
In the age of omnipresent social media it has never been easier to check in with your audience to find out what they think of your offer.
Facebook, Instagram and Tripadvisor feeds can make or break a business if not managed properly. Using social media is vital for finding out what your customers like and what they really want or need.
You can then use their feedback to then highlight positive comments and use the knowledge you gain to tailor your service around this, in order to progress your trade in the right direction and build a loyal customer base.
Good hospitality design wins customers
Product and service will always be the back bone of any leisure and hospitality business, however in our experience a well designed refurbishment will increase sales by 30-35%.
Effective interior design contributes to this growth in a number of ways: better customer flow, improved operational layout, better lighting and acoustics, and of course create a more attractive look and feel.
Often customers can be more motivated to complain rather than praise and interior design is rarely the primary driver when choosing a restaurant, bar or holiday destination.
However when your Tripadvisor reviews regularly praise the new refurbishment you know you have done a good job and the design is adding value to client’s business. The reviews for the Thatched Tavern pub are highlighting this exactly.
Positive Tripadvisor reviews win new customers
“Can’t say enough good things about the Thatched Tavern, it’s just wonderful. It takes some beating for food, drink and decor. They’ve managed to make it grown up and relaxed at the same time, and the staff are very knowledgeable and friendly. Can’t wait until the garden makeover is completed, as it’s the perfect spot for a sundowner. Well done everyone, what a transformation.“
“What a great find. Decor is absolutely stunning and the food top class, but reasonable. Staff were really lovely too – the service was faultless. So wish we lived closer.”
“Lovely food lovely atmosphere and great staff. We wish we had eaten here every night of our stay. Beautifully decorated very upper class and soo clean loved it!“
“Renovation is superb Must say the venue , service and food were spot on and impossible to fault – do visit and if the baked cheese cake is on the menu it is a must…. going back again – see you in October.”
“The atmosphere was lovely, and the pub restaurant very clean. We will most definitely be returning on a regular basis, its great to have somewhere so lovely to eat in such a great location at a very reasonable cost!”
“The whole of the interior has had a complete makeover and it is all looking amazing. The staff were very friendly and welcoming. Be quick to book online as we are sure it will become one of the places to go.”
“Lovely atmosphere and good service. Highly recommend.”
“What a lovely place the new owners have made . Beautiful location, lovely decor, excellent food, lovely staff. A great little find on our tour of Devon . Absolutely recommend.”
Does your hospitality interior ‘Wow’ your customers?
If you are looking to refurbish or create a new hospitality interior why not speak to one of our designers?
We can provide you with a free consultation to get the project moving forward.
Calling on our 20 years of experience working in the South West hospitality sector we understand the region and the market. We can provide you with a wide range of design services taking you from concept to completion.